SonoSim is seeking a self-motivated individual to be part of a team that is transforming the way ultrasound is learned. This position works with SonoSim clients, primarily via phone, screenshare, and email to help assist them with product and technical inquires they have with their SonoSim Ultrasound Training Solution. We are looking for candidates who are comfortable with computers and software-based platforms, who consider themselves techy, who can communicate effectively, and are multi-tasking, creative problem solvers.

Aufgaben

• Learn the SonoSim Ultrasound Training Solution system and become a product expert
• Provide prompt correspondence with customers and partners through support calls, screen share
  sessions, and emails
• Responsibilities may include product demos, training, and clear communication on how to resolve technical issues
• Represent SonoSim with integrity and professionalism
• Help customers with product installation upgrades
• Help customers with basic computer and network questions
• Work across all SonoSim functional areas (sales, marketing, engineering, fulfillment) to ensure customer success
• Provide precise and effective communication with the sales team
• Track support issue progress and log all client communications in Salesforce
• Contribute to weekly support reports
• Provide after-hours emergency support when needed

Schlüsselqualifikationen

• 1-3 years of relevant experience in a product support position involving technical knowledge of a company’s products and services
• Experience supporting a software-based product preferred
• Excellent problem solving and critical thinking skills
• Highly organized with strong attention to detail
• Ability to multi-task and be independent
• Adaptable and hard working
• Schnell zu lernen
• Accustomed to working with geographically distributed customers and partners
• Comfort working in help desk software such as SalesForce Service Cloud, TeamViewer, and/or ZenDesk
• Master at navigating the command line on Mac and Windows
• Scripting experience a plus

Bildung

A Bachelor’s Degree in information or computer science concentration is preferred

Hours and Location

This is a full time role, which will constitute at least 40 hours throughout the week. Weekend shifts may be required. Product Support Specialists are based in our Santa Monica office, and split their time in-person and remote.

If interested in applying, please send a cover letter and resume to jobs@sonosim.com