SonoSim Care Warranty

SonoSim online sonography course for CME certification

The SonoSim Ultrasound Training Solution comes with one year of free Care, which includes a one-year limited hardware warranty and one year of top-tier telephone support and software upgrades from the date of purchase. Care can be extended up to five years from the original date of purchase of your SonoSim Personal Solution. The SonoSim Services Bundle is available to purchase in years 2-5 for SonoSim Editions.

For Personal Solutions, see Care Terms and Conditions for complete product details.

For Editions, download the Services Bundle details for the complete product description.

SonoSim Hardware Warranty

Care provides repair or replacement coverage, for both parts and labor, performed by SonoSim-authorized technicians. Care covers the following hardware in the first year for both Personal Solutions and Editions, and can be extended:

  • SonoSim Probe or SonoSim LiveScan® Probe
  • SonoSimulator® laptop (for SonoSim Editions and SonoSim LiveScan® with CaseBuilder)
  • SonoSim Drive (for Personal Solutions)

 How to Continue Your Service Beyond the First Year

One-Stop Technical Support

Because the SonoSim Ultrasound Training Solution is an integrated system, Care provides one-stop service and support. A majority of issues can be resolved with a single call or email. Member support is available toll-free at 855-873-7666, Monday to Friday between the hours of 6am and 6pm PST. You can also reach member support by opening a support ticket or by sending an email to .

SonoSim Care International Warranty

The SonoSim International Edition comes with one year of free Care, which includes a one-year limited hardware warranty and one year of top-tier telephone support from the date of purchase. It also includes seat licenses for 50 end-users.

End-users get their own unique login usernames and passwords, giving them 24/7 access to online courses, assessments, and hands-on training using the SonoSimulator. Instructors get access to Performance Tracker, which allows them to track their students’ online progress, test scores, and view saved images and annotations stored on the cloud.

Care for international customers may be renewed every year for up to five years from the original date of purchase. After five years, a limited version of Care may be purchased. For details, please contact your local SonoSim International representative.