SonoSim Culture

Transformative Solutions By Innovative Employees

At SonoSim, we work hard and at a fast pace. We also offer a casual, friendly environment characterized by teamwork and camaraderie. We value innovation and seek adaptable problem solvers with strong communication skills who love a good challenge. Help us launch new products with a diverse group of colleagues while making a positive impact on healthcare. Successful team members possess a can-do, collaborative spirit helpful in navigating day-to-day activities and strategic initiatives.
Sales team at a trade show

Employment Opportunities

Check out our current openings in sales, marketing, engineering, medical content and operations.

SonoSim is seeking a self-motivated individual to be part of a team that is transforming the way ultrasound is learned. This position works with SonoSim clients, primarily via phone, screen share, and email to assist them with product and technical inquiries. We are looking for candidates who are comfortable with computers and software-based platforms, who consider themselves techy, who can communicate effectively with highly educated clients, and who are multitasking, creative problem solvers. The Operations Team offers a friendly, collaborative environment that relies heavily on teamwork. We appreciate diversity, a proactive mindset, accountability, a love of learning and team members who are enthused about taking on new challenges as our company grows.

Responsibilities

  • Learn the SonoSim Ultrasound Training Solution system and become a product expert
  • Provide prompt correspondence with customers and partners through support calls, screen share sessions, and emails
  • Troubleshoot and diagnose software, hardware, and network configurations on both Mac and PC
  • Assist customers with software installations and upgrades
  • Clearly communicate technical resolutions to SonoSim customers and internal stakeholders
  • Contribute to projects that streamline efficiency and increase productivity of the Operations Team
  • Gather necessary information to escalate cases to Product Manager, Member Success Associates, Sales and Engineering Team members
  • Work across all SonoSim functional areas (sales, marketing, engineering, fulfillment) to ensure customer success
  • Provide precise and effective communication with the Sales team
  • Track support issue progress and log all client communications in Salesforce
  • Contribute to weekly support reports
  • Provide after-hours emergency support when needed

Key Qualifications

  • 1-3 years experience involving technical knowledge of a company’s products and services
  • Experience supporting customer facing software applications
  • Familiarity with navigating and running commands from Terminal on macOS and Command Prompt / Powershell on Windows
  • Experience performing root cause analysis  and communicating effective solutions
  • Excellent problem solving and critical thinking skills
  • Highly organized with strong attention to detail
  • Ability to multi-task and work independently
  • Adaptable and hard working
  • Ability to learn quickly
  • Accustomed to working with geographically distributed customers and partners
  • Comfortable working in help desk software such as SalesForce Service Cloud, TeamViewer, and/or ZenDesk
  • Experience with python, batch, and/or shell scripting is a big plus

Education

  • Bachelor’s degree in information technology or related field

Hours and Location

This is a full time role, which will constitute at least 40 hours throughout the week. Weekend shifts may be required. Technical Support Specialists are based in our socially-distanced Santa Monica office.

Benefits

  • Health insurance
  • Dental and vision insurance
  • 401(k)

If you have experience in software development, marketing, health, or biology, please send a cover letter and resume to and we will consider you for future openings.