SonoSim Culture

Transformative Solutions By Innovative Employees

At SonoSim, we work hard and at a fast pace. We also offer a casual, friendly environment characterized by teamwork and camaraderie. We value innovation and seek adaptable problem solvers with strong communication skills who love a good challenge. Help us launch new products with a diverse group of colleagues while making a positive impact on healthcare. Successful team members possess a can-do, collaborative spirit helpful in navigating day-to-day activities and strategic initiatives.
Sales team at a trade show

Employment Opportunities

Check out our current openings in sales, marketing, engineering, medical content and operations.

SonoSim is seeking a self-motivated individual to be part of a team that is transforming the way ultrasound is learned. This position works with SonoSim clients, primarily via phone, screenshare, and email to help assist them with product and technical inquiries. We are looking for candidates who are comfortable with computers and software-based platforms, who consider themselves techy, who can communicate effectively, and are multi-tasking, creative problem solvers.

Responsibilities

  • Learn the SonoSim Ultrasound Training Solution system and become a product expert
  • Provide prompt correspondence with customers and partners through support calls, screen share sessions, and emails
  • Responsibilities may include product demos, training, and clear communication on how to resolve technical issues
  • Represent SonoSim with integrity and professionalism
  • Help customers with product installation upgrades
  • Help customers with basic computer and network questions 
  • Work across all SonoSim functional areas (sales, marketing, engineering, fulfillment) to ensure customer success
  • Provide precise and effective communication with the sales team
  • Track support issue progress and log all client communications in Salesforce
  • Contribute to weekly support reports
  • Provide after-hours emergency support when needed

Key Qualifications

  • 1-3 years of relevant experience in a product support position involving technical knowledge of a company’s products and services
  • Experience supporting a software-based product preferred
  • Excellent problem solving and critical thinking skills
  • Highly organized with strong attention to detail
  • Ability to multi-task and be independent
  • Adaptable and hard working
  • Ability to learn quickly
  • Accustomed to working with geographically distributed customers and partners
  • Comfortable working with help desk software such as SalesForce Service Cloud, TeamViewer, and/or ZenDesk
  • Master at navigating the command line on Mac and Windows
  • Scripting experience a plus

Education

  • A Bachelor’s Degree in information or computer science concentration is preferred

Hours and Location

This is a full time role, which will constitute at least 40 hours throughout the week. Weekend shifts may be required. Product Support Specialists are based in our socially-distanced Santa Monica office.

 

Contract position

SonoSim’s engineering team is composed of a bright group of motivated individuals and team mates. We work closely within our own team and more broadly across the organization taking inputs from all stakeholders to deliver high quality software that solves the needs of our customers. The ideal candidate enjoys working in a fast-paced, collaborative environment, demonstrates strong communications skills, and is well versed in developing user-friendly desktop applications using Unity.

Responsibilities

  • Develop compelling user experiences in Unity and build a new frontier of serious games while adhering to SonoSim’s branding and style guides
  • Communicate with product managers, Unity developers, and stakeholders regularly to align on task prioritization
  • Leverage modular designs for maintainable, reusable, and reliable code
  • Minimize the risk of escaped defects using industry best-practices and testing strategies
  • Implement efficient solutions in a timely manner

Key Qualifications

  • Development experience with a customer-facing product
  • Experience with UI and plug-in development in Unity, including knowledge of prefabs, scene management, and use of third-party assets
  • Thorough understanding of object-oriented design principles
  • Ability to work under direction of the Unity development team
  • Comfortable with Git and/or other version control systems
  • Understanding of the complexities of cross-platform development for macOS and Windows
  • Strong time-management skills

Bonus experience and knowledge

  • Package management systems such as NuGet or Unity packages
  • .Net Standard 2.0, .Net Core 3, and/or .Net 5
  • Testing tools and strategies for C# and Unity

Education

BA/BS in Computer Science or related field, MS is a plus

If you have experience in software development, marketing, health, or biology, please send a cover letter and resume to and we will consider you for future openings.