SonoSim Support

We're Here to Help.

The SonoSim support center is designed to provide you with the necessary tools & assistance for a seamless SonoSim experience. 

Female customer support operator with headset and smiling
SonoSim will be closed for the holidays on December 24th, 25th, 31st, and January 1st. Normal Support hours will resume on Thursday, January 2nd, at 6:00 AM PDT. 

Need Support?

Call Us telephone

855-873-7666

M-F, 6am - 4pm PT

Chat with Us  live-chat-1

Automated Chat

24/7 to help answer your questions

Email Us  mail

Send Us An Email

Replies M-F, 6am - 4pm PT

Book Appointment  appointment

Book A Support Call

M-F, 6:30am - 3:30pm PT

When asked by our support team, please download the TeamViewer App.

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Download for Windows

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Download for MacOS

Frequently Asked Install Questions

Can I install the SonoSimulator software on my Chromebook?

Chromebooks do not support SonoSimulator® software installation. However, SonoSim courses can be accessed on a Chromebook through your web browser. Please view System Requirements for computer specifications for installation.

What are the current browser & system requirements to run SonoSim on my computer?

For the most up-to-date information, see our System Requirements page.

Other Support Resources

How Can We Help?

The UPID is a four or five digit number that can be found on a small black tag attached to the cord of your SonoSim® Probe.

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