SonoSim Support Center

We're Here to Help.

The SonoSim support center is designed to provide you with the necessary tools & assistance for a seamless SonoSim experience. 

Female customer support operator with headset and smiling

In recognition of the holiday season, SonoSim will be closed on December 25th, 26th, 29th, and January 1st. Please note that support services will also be unavailable on Wednesday, December 6th, after 12:30 PM PT due to a company-wide holiday party.

Need Support?

Call Us telephone


M-F, 6am - 4pm PT

Live Chat  live-chat-1

Chat With Us

M-F, 8am - 12pm PT

Email Us  mail

Send Us An Email

Replies M-F, 6am - 4pm PT

Book Appointment  appointment

Book A Support Call

M-F, 6:30am - 3:30pm PT

When asked by our support team, please download the TeamViewer App.


Download for Windows


Download for MacOS

Frequently Asked Questions

Can I install the SonoSimulator software on my Chromebook?

Chromebooks do not support SonoSimulator® software installation. However, SonoSim courses can be accessed on a Chromebook through your web browser. Please view System Requirements for computer specifications for installation.

What are the current browser & system requirements to run SonoSim on my computer?

For the most up-to-date information, see our System Requirements page.

Support Resources

How Can We Help?

The UPID is a four or five digit number that can be found on a small black tag attached to the cord of your SonoSim® Probe.