Frequently Asked Questions

For further questions, please contact support@sonosim.com or call 855.873.7666 (M-F, 6am-6pm PT). For product features, please visit our How-To Videos.

Product Information

The SonoSim Ultrasound Training Solution is a software program that teaches healthcare providers how to perform and interpret ultrasound, particularly in a point-of-care setting. Specifically, the platform is delivered in a modular format comprised of online courses coupled with mastery questions, and an innovative laptop-based ultrasound simulator. Only SonoSim allows you to scan ultrasound cases obtained from real patients in a safe, simulated environment, anytime, anywhere.

Any healthcare professional interested in learning ultrasonography can use the SonoSim® Ultrasound Training Solution. SonoSim is ideal for physicians, residents, nurses, medical students, DMS students, out-of-hospital care providers, and combat casualty care providers.nnThe SonoSim® Ultrasound Training Solution is a cost-effective and scalable way to provide group-based training to residency training programs, physician groups, simulation centers, and medical and nursing schools.

Yes! SonoSim offers AMA PRA Category 1 Credits™ for physicians and sonographers. The amount of CME credit offered varies per module. The amount of CME credit per module can be found on our Store at sonosim.com/shop

The SonoSim Ultrasound Training Solution is located wherever you are, provided you have internet access! SonoSim is accessed on your personal computer over the cloud.nnSonoSim is headquartered in Santa Monica, California, however there is no physical location that SonoSim regularly holds classes.

The SonoSim Ultrasound Training Solution is a great adjunct to your ultrasound education, but SonoSim itself is not an accredited DMS school and does not offer diagnostic medical sonography degrees. For more information on becoming a registered diagnostic medical sonographer in the United States, visit the ARDMS website: www.ardms.org.

Due to the high cost of content, software, and hardware development, the SonoSim Personal Solution is available to users through a term-based license. Customers will have access to online SonoSim courses and hands-on training cases for 12-months from the time of license activation.nnSonoSim Personal Solution customers can maintain ongoing access to existing online and hands-on training materials by becoming a SonoSim® Member. They will also receive ongoing customer support and free software updates for the term of their membership.

Yes, SonoSim is committed to ensuring all its customers are supported in their lifelong pursuit of developing ultrasound skills. As such, SonoSim is continuously developing and adding new modules to the SonoSim® Content Library.

Yes. One year of technical support is included as part of SonoSim Care. Our committed Member Success Associates also offer personal one-on-one demos of product features to help you meet your ultrasound training needs!

Purchasing & Shipping

The cost depends on how many SonoSim® Modules are purchased. Each module ranges in price from $399 to $899, with a five-module minimum first-time purchase. SonoSim® Packages group modules together by topic and offer an overall lower price.nnGroup purchases can receive great discounts for as few as five users. If you are interested in group pricing, please contact us at sales@sonosim.com

If you are interested in purchasing more than one SonoSim Ultrasound Training Solution, or interested in a bulk purchase for a training institution, please contact a SonoSim sales representative who can help create a customized solution for you.nnVolume-based and institutional-based pricing discounts are available. Call 855-873-7666 or email sales@sonosim.com.

Not as a first time purchase. A standard SonoSim Personal Solution initial purchase requires a minimum of five SonoSim Modules. After that, clients may add single modules to their custom SonoSim package.

Yes! SonoSim can split your payment over several installments for a small fee. However, transactions like this cannot be placed through your browser. Please contact us to inquire how to finance your ultrasound training solution.

SonoSim provides free ground shipping for continental United States based customers that purchase their products through the online SonoSim® Store.

Standard shipping time is within five business days of a confirmed online order. Please expect additional days for the shipment to make its way to your destination.nnFollowing your order, SonoSim will provide you with information about your order via email.nnThese automated emails you will receive include:n

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  • Order Acknowledgement Email: Once your order is placed, you will receive an order acknowledgement containing a summary of the items purchased.
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  • Shipment Notification Email: Once your order is shipped, you will receive an email including the carrier’s name, tracking number, and estimated delivery date. You can click on the tracking number link to track your order.
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Yes! Depending on your ultrasound training needs, SonoSim offers deeply discounted licensing plans for groups as few as five users, up to hundreds or even thousands of users. For more information on group pricing, please contact sales@sonosim.com

SonoSim wants you to be 100% satisfied with your product. If for any reason you would like to return your product, SonoSim offers a 14-day money back guarantee on SonoSim Personal Solutions, provided that CME Credit has not already been claimed; and a 30-day money back guarantee on SonoSim Personal Solutions that have not been activated.

If you lose your SonoSim Probe, the cost of a replacement is $1,000.

SonoSim will work with customers to repair or replace accidentally damaged SonoSim® Probes. Customers will receive a price quote following receipt and analysis of the damaged Probe by our technical staff. If you find the price quote acceptable, SonoSim will repair and ship the Probe back to you.

The SonoSim Personal Solution was designed to operate on only one computer system at a time. Group or institutional use of The SonoSim Ultrasound Training Solution requires special licensing.nnCall 855-873-7666 or email sales@sonosim.com for more information about group licensing terms.

Software Compatibility

Download and run the system analyzer tool below and find out.n

Check if your computer meets the requirements:

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The SonoSim Courses are delivered online through a web browser. We recommend the following browsers:n

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  • Google Chrome
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  • Mozilla Firefox
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  • Apple Safari
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  • Microsoft IE (v11)
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  • Microsoft Edge
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nThe minimum screen resolution is 1024px by 768px.

Some antivirus software may falsely report that certain SonoSim files might be malicious, namely because they do not have those files in their whitelist database yet. SonoSim encourages protecting your PC from viruses, spyware and other forms of malicious software; however, it is not necessary to run anti-virus and other security applications while you are installing or running the SonoSim® Ultrasound Training Solution.nnAnti-virus applications may interfere with programs that interact with hardware, such as the SonoSim® Probe, and can cause a range of problems from sensor connection issues to the application not launching correctly. Please set your antivirus software to “Game Mode” or disable protection prior to installing and launching the SonoSim® Ultrasound Training Solution if you are experiencing problems.nnWe are actively registering the SonoSim® Ultrasound Training Solution on an ongoing basis with antivirus and firewall software vendors to ensure fewer false positives involving our products appear in the future.

Installation & Troubleshooting

First, ensure you are logging into the correct login portal:nnIf you received SonoSim through an institution (e.g., university, hospital, sim center, etc.), log in through the SonoSim Dashboard. From there, you can access your products, including SonoSim Courses and SonoSim Performance Tracker.nnIf you purchased a Personal Solution from the website, click the SonoSim Webstore login, where you can renew your modules, purchase new products, and edit your account information.nn

Your administrator will be responsible for generating your login credentials. You will receive a welcome email with login credentials as soon as your administrator creates your account.nnIf you were provided login credentials but have forgotten your username and/or password, please either contact your administrator or contact SonoSim Support by emailing support@sonosim.com or calling us at 855-873-7666 (6am-6pm PST).

Your username was sent to you in your welcome email.nnIf you have forgotten your username and/or password, please go to sonosim.com/login and click “SonoSim Webstore.” From there, you can click “Lost your password?” at the bottom right hand corner.nnIf you need further assistance, please contact SonoSim Support by emailing support@sonosim.com or calling us at 855-873-7666 (6am-6pm PST).nn

Installing the SonoSim Ultrasound Training Solution:n

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  • Plug the SonoSim Drive into your computer.
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  • Launch the appropriate installation program.n
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    • For Windows: Run Windows_InstallSonoSim.exe
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    • For Mac OS X: Run Mac_InstallSonoSim.pkg
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  • Follow the installation instructions.
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nHow do I start the SonoSim software?n

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  • Plug-in your SonoSim Probe.
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  • Launch the application from the SonoSim® icon located on your desktop or in your toolbar.
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nWe offer all our members one-on-one personal demos to walk you through product features (think of our Member Success Associates as your own personal ultrasound training concierge!). Please email support@sonosim.com with the subject “Product Overview” or call 855.873.7666 (M-F, 6am-6pm PT).n

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nYou can also visit our How-To Videos or access the User Guide in the SonoSimulator by clicking the Help button (the question mark icon).n