Frequently Asked Questions

For further questions, please contact support@sonosim.com or call 855.873.7666 (M-F, 6am-6pm PT). For product features, please visit our How-To Videos.

Product Information

The SonoSim Ultrasound Training Solution is located wherever you are, provided you have internet access! SonoSim is accessed on your personal computer over the cloud. SonoSim is headquartered in Santa Monica, California; however, there is no physical location where SonoSim regularly holds classes.

The SonoSim Ultrasound Training Solution is a great adjunct to your ultrasound education, but SonoSim itself is not an accredited DMS school and does not offer diagnostic medical sonography degrees. For more information on becoming a registered diagnostic medical sonographer in the United States, visit the ARDMS website: www.ardms.org.

Due to the high cost of content, software, and hardware development, the SonoSim Personal Solution is available to users through a term-based license. Customers will have access to online SonoSim courses and hands-on training cases for 12 months from the time of license activation. SonoSim Personal Solution customers can maintain ongoing access to existing online and hands-on training materials by becoming a SonoSim Member. They will also receive ongoing customer support and free software updates for the term of their membership.

Yes, SonoSim is committed to ensuring all its customers are supported in their lifelong pursuit of developing ultrasound skills. As such, SonoSim is continuously developing and adding new modules to the SonoSim Content Library.

Yes. One year of technical support is included as part of SonoSim Care. Our committed Member Success Associates also offer personal one-on-one demos of product features to help you meet your ultrasound training needs!

Purchasing & Shipping

The cost depends on how many SonoSim Modules are purchased. Each module ranges in price from $399 to $899. SonoSim Packages group modules together by topic and offer an overall lower price. Group purchases can receive great discounts for as few as five users. If you are interested in group pricing, please contact us at sales@sonosim.com

If you are interested in purchasing more than one SonoSim Ultrasound Training Solution, or interested in a bulk purchase for a training institution, please contact a SonoSim sales representative who can help create a customized solution for you. Volume-based and institutional-based pricing discounts are available. Call 855-873-7666 or email sales@sonosim.com.

Yes! SonoSim can split your payment over several installments for a small fee. However, transactions like this cannot be placed through your browser. Please contact us to inquire how to finance your ultrasound training solution.

SonoSim provides free ground shipping for continental United States based customers that purchase their products through the online SonoSim Store.

Standard shipping time is within five business days of a confirmed online order. Please expect additional days for the shipment to make its way to your destination. Following your order, SonoSim will provide you with information about your order via email. These automated emails you will receive include:

  • Order Acknowledgement Email: Once your order is placed, you will receive an order acknowledgement containing a summary of the items purchased.
  • Shipment Notification Email: Once your order is shipped, you will receive an email including the carrier’s name, tracking number, and estimated delivery date. You can click on the tracking number link to track your order.

Yes! Depending on your ultrasound training needs, SonoSim offers deeply discounted licensing plans for groups as few as five users, up to hundreds or even thousands of users. For more information on group pricing, please contact sales@sonosim.com

SonoSim wants you to be 100% satisfied with your product. If for any reason you would like to return your product, SonoSim offers a 14-day money back guarantee on SonoSim Personal Solutions, provided that CME Credit has not already been claimed; and a 30-day money back guarantee on SonoSim Personal Solutions that have not been activated.

If you lose your SonoSim Probe, the cost of a replacement is $1,000.

SonoSim will work with customers to repair or replace accidentally damaged SonoSim Probes. Customers will receive a price quote following receipt and analysis of the damaged Probe by our technical staff. If you find the price quote acceptable, SonoSim will repair and ship the Probe back to you.

The SonoSim Personal Solution was designed to operate on only one computer system at a time. Group or institutional use of The SonoSim Ultrasound Training Solution requires special licensing. Call 855-873-7666 or email sales@sonosim.com for more information about group licensing terms.

Software Compatibility

The SonoSim Courses are delivered online through a web browser. We recommend the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft IE (v11)
  • Microsoft Edge

The minimum screen resolution is 1024px by 768px.

Some antivirus software may falsely report that certain SonoSim files might be malicious, namely because they do not have those files in their whitelist database yet. SonoSim encourages protecting your PC from viruses, spyware and other forms of malicious software; however, it is not necessary to run anti-virus and other security applications while you are installing or running the SonoSim Ultrasound Training Solution.

Anti-virus applications may interfere with programs that interact with hardware, such as the SonoSim Probe, and can cause a range of problems from sensor connection issues to the application not launching correctly. Please set your antivirus software to “Game Mode” or disable protection prior to installing and launching the SonoSim Ultrasound Training Solution if you are experiencing problems.

We are actively registering the SonoSim Ultrasound Training Solution on an ongoing basis with antivirus and firewall software vendors to ensure fewer false positives involving our products appear in the future.

Installation & Troubleshooting

Installing the SonoSim Ultrasound Training Solution:

  • Plug the SonoSim Drive into your computer.
  • Launch the appropriate installation program.
    • For Windows: Run Windows_InstallSonoSim.exe
    • For Mac OS X: Run Mac_InstallSonoSim.pkg
  • Follow the installation instructions.

How do I start the SonoSim software?

  • Plug in your SonoSim Probe.
  • Launch the application from the SonoSim icon located on your desktop or in your toolbar.

We offer all our members one-on-one personal demos to walk you through product features (think of our Member Success Associates as your own personal ultrasound training concierge!). Please email support@sonosim.com with the subject “Product Overview” or call 855.873.7666 (M-F, 6am-6pm PT).

You can also visit our How-To Videos or access the User Guide in the SonoSimulator® by clicking the Help button (the question mark icon).