SonoSim Online Purchases & Membership FAQs

After you check out on the SonoSim online store, you will have access to your online courses and SonoSim mobile app immediately.

Your Welcome Kit and SonoSimulator Probe will ship from California within 5 business days.  This is required to access simulated patient scanning cases.

Once shipped, the welcome kits can take up to 5 days to arrive within the US, and longer outside the US, unless you paid for expedited shipping.

You will receive an email order confirmation at the time of purchase, and a shipping notification once your welcome kit has shipped.

We want you to have the best possible SonoSim experience.  Therefore, we have built SonoSim orientation directly in the product. 

Login to MySonoSim Dashboard and review those first. 

If you have specific support questions you can reach out via our Member Support page.

The SonoSim Annual Membership lasts for 12 months. When you purchased SonoSim, your membership was included for free for the first year.

After the first year is over, you can maintain access to all your SonoSim content for a flat fee of $295 / year. You can renew the membership by adding the SonoSim Annual Membership to your cart and checking out online.  

The SonoSim Annual Membership term is 12 months. You can renew or extend your membership at any time by adding the SonoSim annual membership to your cart in the online store.

After renewing your membership, SonoSim online courses will be accessible right away. However, the SonoSimulator scanning cases must be pushed to the software and may take up to 5 days for processing before they reappear in your account.

Yes, replacement SonoSimulator Probes can be purchased for $249. Contact us and we will help you complete that transaction.

Replacement SonoSimulator Probes can be purchased for $249, or free if you purchased the warranty. Contact us and we will help you complete that transaction.

SonoSim wants you to be 100% satisfied with your purchase. If for any reason you would like to return your product, SonoSim offers a 14-day money-back guarantee on SonoSim Online Store purchases within USA and Canada, provided CME credit has not already been claimed; and a 30-day money-back guarantee on SonoSim Online Store purchases that have not been activated.

Please note: SonoSim Online Store purchases outside USA and Canada are final and may not be returned.

SonoSim memberships are non-transferable. If you have multiple learners who want to use SonoSim, there is group pricing available.  Please contact us and we will be happy to provide you a quote.